If Your Garage Door Won’t OpenTroubleshoot:
• Is garage door motor plugged into a working outlet?
• Is breaker tripped?
• Is photo eye blocked?
• The torsion spring is broken . The spring helps lift the door and if it snaps, the motor can’t lift the
door on it’s own. Do not try to open, and get a professional to replace.
• The cables are snapped. This often happens when the torsion spring breaks.
• If the remote won’t work but the wall button does, the battery in your remote probably needs
to be replaced. If this does not fix the problem, try to reprogram your remote or your keypad.
You can find instructions in your garage door manual or online. If the problem persists, you may
need to replace the remote or your keypad.
If it is not a power or photo eye issue, If you have to manually open a garage door, look for the bypass cord – a red cord hanging from a bracket under the chain. Jerk on the cord, which is hooked onto a small lever. Pull the cord until the lever locks in the down position. Now grab the garage door with both hands and lift – you may need assistance if it’s too heavy.
Pull on the cord hard to lock it in place again after the power comes back on or the remote is fixed. Pull the cord and watch as the bracket slips back into the chain bracket, locking the door into the powered carriage. Try the remote again.
Do not pull the bypass cord if the door is stuck in the open position, or it could come crashing down, causing damage to door or anything in its way.